Important Information About Us

 

Disclosure Information

 

Licensing information

Wellington City Financial Services Limited (FSP100444) trading as AMP City Financial Services holds a transitional Financial Advice Provider (FAP) licence issued by the Financial Markets Authority (FMA) to provide financial advice.

The following authorised bodies trade as AMP City Financial Services and provide financial advice under our FAP licence:

  • William Marshall Financial Services Limited (FSP702651)

  • Hamish Marshall Limited (FSP702691)

  • MRA Financial Services Limited (FSPR733752)

  • Soulis Financial Services Limited (FSP702671)

  • Cloudeight Limited (FSPR FSP1000990)

 

Nature and scope of the advice

AMP City Financial Services provides advice relating to the following financial products:

Personal Risk Insurance

  • Life insurance

  • Health insurance

  • Medical insurance

  • Income protection insurance

  • Trauma insurance

  • Disability insurance

General Insurance

  • Home insurance

  • Contents insurance

  • Motor vehicle and boat insurance

  • Business insurance

  • Agri insurance

  • Travel insurance

 

Fees or expenses

We do not charge clients fees, expenses or any other amount for the financial advice we provide. You will not be invoiced or asked to pay any fees to us at any time.

 

Conflicts of interest and incentives

AMP City Financial Services receives a commission from the providers on whose products we give financial advice on. These commissions are comprised of initial commission and ongoing commission.

We are eligible for this commission upon implementation of insurance.

We have a preferred partner relationship with AMP in relation to general insurance and can also provide advice on other general insurance products.

We have arrangements with a range of other insurance providers in relation to life and health insurance. AMP City Financial Services and anyone providing financial advice on its behalf have the duty to prioritise our client’s interests above our own interests. To ensure this, AMP City Financial Services and undertakes the following to manage conflicts of interest:

  • We value transparency and make our clients aware of the commissions and referral fees we are eligible to receive should they accept and implement our advice and recommendations.

  • All of our financial advisers and staff are required to undergo annual training about managing conflicts of interest.

  • We undertake an annual internal review of our compliance programme as well as an external compliance assurance review from a reputable external provider.

From time to time, AMP City Financial Services may receive certain non-monetary benefits from product providers. This could include gratuities such as a bottle of wine at Christmas time, a free calendar, pen or book, the occasional luncheon, drinks after a briefing session, invitations to sporting events, subsidised professional development, discounted training courses or office supplies, etc.

 

Complaints Information

If you are not satisfied with our service, you can make a complaint by emailing us at [email protected] or by calling us on 04 496 1046. You can also write to us at: Level 1, 187 Featherston Street, Wellington, 6141, New Zealand

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme, Insurance & Financial Services Ombudsman Scheme (IFSO). This service will cost you nothing, and will help us resolve any disagreements.

 

You can contact the IFSO at:

Address:                         PO Box 10-845

                                         Wellington 6143

Telephone number:      0800 8888 202

Email address:               [email protected]

 

Duties information

AMP City Financial Services and anyone who provides financial advice on its behalf are bound by duties under the Financial Markets Conduct Act 2013.

Some of these duties are:

  • Ensure that we prioritise our client’s interests

  • Exercise care, diligence, and skill in providing when providing our clients with advice

  • Meet the standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services.

  • Meet the standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services.

 

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority

website at https://www.fma.govt.nz

Contact details

You can contact us at:

Phone numbers: +64 4 498 8372 (Wellington)

+64 9 496 1032 (Auckland)

+64 4 498 8000 (Overseas)

Email: [email protected]

Physical address: Level 1, 187 Featherston Street Wellington 6011

Do you need more information?
If you’d like to know more or speak to one of our financial advisers please

contact us

Why AMP City

Personalised advice service

Insurance and financial planning is not about “one size fits all”.  We will provide personalised advice and service that works in the best interests of you, your family and your business. 

Professional team

Our advisers are professional with industry relevant qualifications, who pride themselves on keeping up with current trends while also meeting regulatory requirements.

Relationships

We have a preferred partner relationship with AMP, plus arrangements with the major insurance providers in New Zealand. This means we can offer you the best solutions for you, your family and your business.

Better terms

The insurance and lending terms that we put forward we're confident that they can meet your needs better than those of any other broker or adviser in terms of advice, service, and product.

No queue waiting

You will not stand in a queue waiting to see one of our advisers. We pride ourselves on being easily accessible to our clients, in our office or at your home, at a time that suits you.

No hidden fees

The premiums and products we offer are direct from the insurance companies and banks - so you can expect NO hidden administration fee or broker fee.

To read important information about us, privacy and terms and conditions, click here.